1. Health and Safety

The company takes health and safety matters very seriously. This includes the well-being of its clients, staff, and members of the general public. Prior to commencing any work, a Risk Assessment will be carried out in line with our Health and Safety Policy.

If we deem any conditions unfit or hazardous, work will not continue until conditions are improved. This specifically refers to (but is not limited to) hazardous areas due to construction work or stored materials, broken fences, overgrown trees and plants, fuels or other corrosive substances and surfaces made dangerous by eg: Algae, Moss, etc.

Areas that are inaccessible will not be cleaned. Our operatives are trained to work safely, and if asked, they will not undertake work, that is unsafe.

All items or obstacles should be removed by the client from the areas the company staff need to access. Our staff will need reasonable access to perform their duties safely.

2. Payment

Payment for cleaning services can be paid directly to the Company by bank transfer, cash or cheque. We extend no more than 14 days’ of credit at the point of invoice and request that invoices are paid within this time period.

We reserve the right to charge an administration fee for any reminders that need to be sent in case of late payment. Any bank charges incurred due to a Client’s cheque being returned unpaid will be passed to the client. Should the client claim to have made a payment, the onus is on the client to prove payment has been received into our bank account.

3. Cancellations

The Client may terminate the cleaning contract by giving seven days prior notice. If the Client fails to notify any changes or termination of the services before, The Client agrees that the company will carry out any cleaning that is due within the seven days notice period, and be paid in full for this service.

4. Liability Disclaimer

AnCro Window Cleaners shall not be responsible for any damage to property due to acts of nature, fire, vandalism, misuse, or abuse. The Client should be aware of normal deterioration of equipment that occurs over time due to exposure to chemicals, sunlight, and, in some cases, other corrosive materials.

Also, AnCro Window Cleaners is not responsible for any damages or deterioration caused by the failure of the Client to perform other services recommended by AnCro Window Cleaners, or by the failure of the Client to properly maintain Windows and equipment between visits.

Acceptance & Signature

If you wish to enjoy our services, feel free to choose a plan that best suits your needs and let a member of our team know.

Data Collection:

When you interact with our website by submitting information through our online forms, we may collect and store certain personal data you provide to us. This information is collected to enhance your experience, facilitate communication, and provide services effectively.

Types of Information Collected:

Contact Information: Name, email address, phone number, postal code.

Additional Information: Any other information you choose to provide in your message or form submission, such as preferences or inquiries.

How We Use the Information:

The personal information collected through our forms will be used in accordance with the following purposes:

Communication: To respond to inquiries, requests you submit via the form.

Service Provision: To facilitate any requested services, including quotes, consultations, or other offerings.

Marketing and Updates: With your consent, to send relevant updates, newsletters, or promotional materials related to our services.

Protection and Storage of Data:

We take the security and privacy of your personal information seriously. The data collected through forms on our website is stored securely. We employ industry-standard security measures to safeguard against unauthorized access, disclosure, or misuse of your personal information.

Sharing of Information:

We do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except where required by law, or in the course of providing our services with trusted partners or contractors bound by confidentiality agreements.